Shipping Policy

Last Updated: 18 October 2026

Thank you for shopping with Ekhaya Scents. This policy explains our delivery methods, shipping fees, order processing and what to expect after placing an order.

1. Order Processing

Orders are processed as soon as reasonably possible after successful payment confirmation, subject to product availability and operational requirements.

Once your order has been dispatched, we will send you a shipping confirmation and tracking details where supported by the courier.

2. Shipping Methods and Fees

We currently offer the following delivery options within South Africa:

Locker-to-Locker Delivery: R70.00
Store-to-Door Delivery: R120.00

Available shipping methods and their applicable charges will be displayed at checkout before payment.

3. Delivery Times

Estimated delivery times depend on the selected shipping method, delivery destination and courier operations.

Delivery estimates begin once an order has been dispatched and are not guaranteed. Delays may occur due to public holidays, adverse weather, courier disruptions or other circumstances beyond our reasonable control.

4. Order Tracking

Once your order has been dispatched, you will receive tracking information by email where available.

Tracking updates may take some time to appear in the courier’s system.

5. Shipping Destinations

Ekhaya Scents currently delivers within South Africa only.

Delivery availability may depend on the courier’s service coverage and the destination selected at checkout.

6. Delivery Address Accuracy

Please ensure that your delivery address, contact number and other shipping details are correct before completing your purchase.

If you notice an error, contact us immediately at hello@ekhayascents.store.

Once an order has been dispatched, address changes may not be possible.

7. Lost, Damaged or Delayed Parcels

If your parcel is lost, damaged or significantly delayed, please contact our customer support team.

We will investigate the matter with the courier and assist with an appropriate resolution in accordance with applicable consumer law.

8. Order Changes and Cancellations

If you wish to change or cancel an order, please contact us as soon as possible.

We will attempt to accommodate changes before dispatch. Once an order is in transit, modifications may not be possible.

Cancellation and refund requests will be handled in accordance with our Return & Refund Policy and applicable South African law.

9. Contact Information

For shipping enquiries, please contact:

Ekhaya Scents
Email: hello@ekhayascents.store
Country: South Africa

Please include your order number when contacting us about an existing order.